Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you (“you” or “Customer”) and Ridgeview Landscape (“Ridgeview Landscape,” “we,” “us,” or “our”). They govern  your use of our website at https://www.ridgeviewlandscape.com/ (the “Website”) and any landscaping or outdoor services we provide (the “Services”).

By using our Website, requesting an estimate, scheduling Services, or allowing us to perform Services, you agree to these Terms.

1. Services We Provide

We offer residential and/or commercial landscaping and outdoor improvement services, which may include (but are not limited to):

  • landscape design and installation
  • hardscaping (patios, walkways, retaining walls, etc.)
  • drainage and grading
  • turf/planting, beds, lighting, and related outdoor services

Specific scope, materials, timelines, and pricing will be defined in your written estimate, proposal, invoice, or service agreement (collectively, the “Project Agreement”).

2. Estimates and Project Agreements

1. Requesting an estimate: Submitting a form or contacting us does not guarantee availability or create a binding agreement.

2. Estimates may change: Estimates are based on the information available at the time (site conditions, materials, size, access, etc.) and may be revised after an on-site review or if scope changes.

3. Binding Agreement: Services are only confirmed once you approve a Project Agreement in writing (email/text approval counts).

3. Customer Responsibilities

To allow us to perform the Services safely and on schedule, you agree to:

  • provide accurate project information and timely decisions
  • ensure reasonable access to the property/work area
  • mark or disclose known hazards (sprinklers, septic, electrical, gas lines, hidden structures, etc.)
  • secure pets and keep children away from the work area
  • obtain HOA/community approvals if required
  • notify us of any underground utilities you are aware of

Note: Utility marking by 811 is typically required before digging. If you request digging before utilities are marked or decline marking, you assume responsibility for resulting damage.

4. Scheduling, Delays, and Site Conditions

1. Scheduling windows: Start dates are approximate unless otherwise stated.

2. Weather and unforeseen delays: We are not responsible for delays due to weather, material shortages, inspections, hidden site conditions, or events outside our control.

3. Change orders: If you request changes after approval (materials, layout, added work), we will provide a revised cost and schedule. Work proceeds only after you approve the change in writing.

5. Pricing and Payments

1. Pricing: Project pricing is as stated in your Project Agreement.

2. Deposits: We may require a deposit to schedule or order materials. Deposits are typically non-refundable once materials are ordered or work is scheduled.

3. Payment timing: Payment is due according to the schedule in your Project Agreement (e.g., deposit, progress payments, final balance).

4. Late payments: Late balances may incur interest/fees as permitted by law and may pause work until paid.

3. Collections: You agree to cover reasonable collection costs and attorneys’ fees if payment is not made as required.

6. Cancellations and Rescheduling

1. Customer cancellation: If you cancel after we’ve ordered materials, reserved labor, or begun work, you are responsible for costs incurred to date, including restocking or disposal fees.

2. Rescheduling: Please give at least 48 hours notice to reschedule; repeated reschedules may affect availability or pricing.

3. Our right to cancel: We may cancel or pause Services if conditions are unsafe, access is denied, or payment terms aren’t met.

7. Warranties and Limitations

1. Workmanship warranty (if offered): We warrant our labor for the period stated in your Project Agreement.

2. Plants / living materials: Plant health depends on watering, drainage, weather, pests, and care. Unless your Project Agreement states otherwise, we do not guarantee plants beyond installation.

3. Hardscape and materials: Manufacturer warranties apply to pavers, stone, lighting, fixtures, etc. We pass those warranties to you when available.

4. Exclusions: Warranty does not cover damage from misuse, neglect, acts of nature, irrigation issues, settling, soil movement, erosion, third-party work, pets, or vehicles.

8. Property Damage and Restoration

We take care to protect your property. However:

  • normal construction impacts can occur (soil disturbance, temporary access wear, dust, noise)
  • we are not responsible for pre-existing conditions or hidden issues not disclosed
  • if damage is caused directly by our negligence, we will repair or compensate reasonably

9. Photos, Video, and Portfolio Use

Unless you opt out in writing, you grant us permission to take before/after photos or video of the project and use them for:

  • our portfolio and Website
  • social media and marketing materials

We will not publish your personal identifying info (like your full address) without permission.

10. Website Use

You agree not to misuse the Website, including attempting to hack, scrape, spam forms, or interfere with site operation. We may restrict access for violations.

If you have questions about this Privacy Policy or your information, contact:

11. Limitation of Liability

To the maximum extent allowed by law:

  • we are not liable for indirect, special, incidental, consequential, or punitive damages
  • our total liability for any claim related to Services or the Website is limited to the amount you paid us for the specific Services giving rise to the claim

12. Dispute Resolution

If a dispute arises, both parties agree to:

  • Try to resolve informally first by contacting us.
  • If unresolved, disputes will be handled in a court of competent jurisdiction in Texas, unless the Project Agreement states another method (like mediation).

12. Dispute Resolution

If a dispute arises, both parties agree to:

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

14. Changes to These Terms

We may update these Terms occasionally. The latest version will be posted on our Website with a new effective date. Continued use of the Website or Services means you accept the updated Terms.

15. Contact Us

If you have questions about this Privacy Policy or your information, contact:

Ridgeview Landscape

📧 team@ridgeviewlandscape.com
📞 (817) 307-4533
2426 Hillary Trail, Mansfield, TX 76063